Thank you for shopping with Trust This Process. We strive to ensure you are fully satisfied with your purchase. If for any reason you are not happy, we’re here to help.

1. Refund Eligibility

We offer refunds and returns for products in the following cases:

• Damaged or Faulty Items: If the product arrives damaged or is defective.
• Incorrect Product: If the product delivered is not what was ordered.
• Change of Mind: If you decide you no longer want the product, returns are accepted under certain conditions (refer to Section 5).
  
  

2. Time Frame for Returns

To be eligible for a return or refund, please contact us within:

• 14 days of receiving your order for change-of-mind returns.
• 30 days for damaged, faulty, or incorrect items.
  
  

3. Conditions for Returns

For a return to be processed:

• The item must be unused, in its original packaging, and in the same condition as when received.
• Proof of purchase (e.g., receipt or order confirmation email) must be provided.
  
  

4. How to Initiate a Return

1. Contact our support team via email at [Your Email Address] or through our website contact form.
2. Provide your order number, details of the issue, and, if applicable, photos of the product.
3. Our team will assess your claim and provide further instructions, including return shipping details.
   
   

5. Change-of-Mind Returns

• Return Shipping: For change-of-mind returns, you are responsible for covering return shipping costs.
• Restocking Fee: A restocking fee of [Insert Fee if applicable, e.g., 10%] may apply.
• Items must meet the conditions outlined in Section 3.
  
  

6. Refunds

Refunds will be processed to your original payment method within 5–10 business days of receiving the returned product.

7. Non-Refundable Items

The following items cannot be refunded:

• Downloadable digital products.
• Gift cards or promotional items.
• Items marked as “Final Sale.”
  
  

8. Damaged or Faulty Products

If a product is damaged or faulty, we will offer one of the following resolutions:

• A full refund, including shipping costs.
• A replacement product at no extra charge.
  
  

9. Contact Us

For questions about this policy or to request a return or refund, contact us:

• Email: support@trustthisprocess.com
• Address: PO Box 771 Concord, NSW 2137 Australia
  
  

We value your business and aim to resolve any issues quickly and fairly.

www.trustthisprocess.com